Skip to navigation Skip to main content Skip to footer
Austar Logo
Login or Register
Subscribe Now
  • Home
  • What's On
    • What Can I Watch?
    • TV Guide
    • BOX OFFICE Listings
    • Pay Per View Listings
    • Channel Listings
    • Competitions
    • DELHI 2010
    • I Like Watching...
      • Sport
      • Movies
      • Entertainment
      • Kids and Family
      • News and Doco
      • Music
    • Program Highlights
      • Mad Men
      • Clash of the Titans
      • Keeping Up With the Kardashians
      • Tennis: US Open
      • Rookie Blue
      • Jonas LA
      • True Blood Season 3
      • Blood, Sweat and Luxuries
      • Come Dine With Me Australia
      • Football: UEFA Champions League
  • Products and Prices
    • What Do I Get?
    • How Much Will it Cost?
    • TV Extras
      • MyStar
      • High Definition TV
      • Additional Outlet
    • Included TV Features
      • Interactive TV
      • On Screen TV Guide
      • Parental Control
    • Package Options
      • Starter Pack
      • Sports
      • Living
      • Fun
      • Quest
      • Movie Network
      • Showtime Movies
    • AUSTAR for Business
    • AUSTAR Mobile
    • AUSTARnet
    • AUSTAR Broadband
    • Special Offer
      • Online Deals and Offers
  • Support
    • Need Some Help?
    • Getting AUSTAR
    • AUSTAR AnyWhere
    • Using Your AUSTAR
      • Discover What's On
      • TV Features and Extras
      • BOX OFFICE and Pay Per View
      • Troubleshooting
    • Contact Us
    • MyStar and MyStar HD
    • Understanding Your Account
      • Managing Your Account
      • Your AUSTAR Statement
      • Paying Your Account
      • Changing Your Subscription
  • About AUSTAR
    • Latest AUSTAR News
    • AUSTAR for Schools
    • AUSTAR Corporate
    • AUSTAR and the Environment
    • AUSTAR Kiosk Locations
    • Find us on Facebook
  • My Account
  • Online TV
  • Support Home
  • Getting AUSTAR
  • Using Your AUSTAR
    • Discover What's On
    • TV Features and Extras
    • BOX OFFICE and Pay Per View
    • Troubleshooting
      • Error Messages
      • Your AUSTAR Box
  • MyStar and MyStar HD
  • Understanding My Account
  • AUSTAR AnyWhere™
Search Support

Enter a simple topic to search for answers to Frequently Asked Questions, tutorials and other support resources.

Troubleshooting

AUSTAR Box TroubleshootingIf you experience a glitch in your AUSTAR service, here are some tips to help you work through the issues.

Support Resources

  • FAQs
  • Downloads
  1. What does the E05 error message mean?
  2. How can I avoid screenburn or damage to my TV screen?
  3. What does the E04 or E04-4 error message mean?
  4. What does the E52 or E52-32 error message mean?
  5. What does the E42 or E42-32 error message mean?
  6. What does the DT-E52-32 error message mean?
  7. What does the E16 or E16-04 error message mean?
  8. What does Please insert Smartcard or Please insert CA module mean?
  9. The Information Bar on my screen looks funny.
  10. I can see a program that should be locked by parental lock.
  11. What web browsers should I use to view the AUSTAR website?
Back to Questions
  1. AUSTAR Remote Control Set Up
 



Related Links


  • Error Messages Explained
  • AUSTAR Box FAQs

Contact Support

Xpressline is AUSTAR's enquiry system designed to connect your phone call directly to the service you want. It's simple and easy to use.

132 432

My Account online

Log in to pay your bill or manage your account online.

Phone Payments

Call 1300 655 264 anytime to pay by credit card.

Pay Per View

Call 132 492 to order a Pay Per View Event any time.

BOX OFFICE Movies

Call 132 159 to order a BOX OFFICE movie any time.

Email Us

Email us with your enquiry or feedback.

  • Home
  • Support
  • Using Your AUSTAR
  • AUSTAR Troubleshooting, Help And FAQs
  • What's On

    • What Can I Watch?
    • I Like Watching...
    • TV Guide
    • BOX OFFICE Listings
    • Pay Per View Listings
    • Channel Listings
    • Competitions
    • DELHI 2010 Commonwealth Games
  • Products and Prices

    • What Do I Get?
    • How Much Will it Cost?
    • What's Your Latest Offer?
    • Included TV Features
    • TV Extras
    • AUSTAR for Business
    • AUSTAR Mobile
    • AUSTARnet
    • AUSTAR Broadband
  • Support

    • AUSTAR Availability
    • Getting AUSTAR
    • Using Your AUSTAR
    • Understanding Your Account
    • MyStar and MyStar HD
  • About AUSTAR

    • Latest AUSTAR News
    • AUSTAR for Schools
    • AUSTAR Corporate
    • Bell Shakespeare Theatre Company
    • AUSTAR Kiosk Locations
    • Find us on Facebook

  • Contact Us
  • Privacy Statement
  • Piracy
  • Site map
  • Terms
© 2010 AUSTAR Entertainment Pty Ltd
Close
 
Login to AUSTAR
Login or Cancel

Don't have an AUSTAR Login ID?

By creating an AUSTAR Login ID you can tailor the way this site works just for you. You can easily record programs, set reminders and manage your account.

Register your AUSTAR Login ID now
Close
Close
Close
Availability Check

Check your area for service availability.

or

Search or Cancel