Contact Foxtel

Need some help? Try online support to see if we've already answered your question!

If you haven’t been able to find the answer to your question online, we’re happy to help. Feel free to call us using the phone numbers on the right or fill in the form below to send us an email.

Email Us

Who are you?

How can we help you?

Phone Foxtel

Join Foxtel
132 342
Customer Service
131 999
Customer Service Fax
1300 362 388
Credit Card Payments
1300 655 264
Pay Per View Hotline
132 492

Billing Enquiries: 7am to 7pm AEST Mon-Fri, closed on National Public Holidays.
Technical Support: 7am to 9pm AEST Mon-Sun, 8am to 8pm AEST on National Public Holidays.

Sending payments by mail

Foxtel Communications
Locked Bag No 3400

GPO Brisbane, Qld 4000

Australia

 
Payments can also be made at Australia Post outlets by cash, cheque or EFTPOS (where available) when you present your statement. A statement fee and payment processing fee applies at Australia Post.

Or, avoid fees when you check your statement and pay online via My Account.

Complaints

If your complaint relates to Foxtel you can contact us in these ways:

  • Phone: 131 999
  • Email: complaints@foxtel.com.au
  • Fax: 1300 362 388
  • Letter: Foxtel Communications, Locked Bag 2000, GCMC, QLD, 9726

When you email us, say who you are - make sure you include your phone number, home address or account number. That's going to help you get a faster reply.

Support

Getting Foxtel

Using Your Foxtel

MyStar and MyStar HD

Understanding My Account

AnyWhere

Complaints