Need some help? Try online support to see if we've already answered your question!
If you haven’t been able to find the answer to your question online, we’re happy to help. Feel free to call us using the phone numbers on the right or fill in the form below to send us an email.
Billing Enquiries: 7am to 7pm AEST Mon-Fri, closed on National Public Holidays. Technical Support: 7am to 9pm AEST Mon-Sun, 8am to 8pm AEST on National Public Holidays.
GPO Brisbane, Qld 4000
Payments can also be made at Australia Post outlets by cash, cheque or EFTPOS (where available) when you present your statement. A statement fee and payment processing fee applies at Australia Post.
Or, avoid fees when you check your statement and pay online via My Account.
If your complaint relates to AUSTAR TV you can contact us in these ways:
When you email us, say who you are - make sure you include your phone number, home address or account number. That's going to help you get a faster reply.
Getting AUSTAR
Using Your AUSTAR
MyStar and MyStar HD
Understanding My Account
AUSTAR AnyWhere™
Complaints
By creating an AUSTAR Login ID you can tailor the way this site works just for you. You can easily record programs, set reminders and manage your account.