Installation Information

Most AUSTAR subscribers live in a home that requires a standard installation of the AUSTAR service.

We'll ask you some simple questions to determine if your installation will be a standard or a non standard installation (this may involve a special quote).

Things you need to know about a standard or non standard installation:

• To make it easy, AUSTAR will contact you to arrange an installation that suits you when you subscribe to AUSTAR.
• You will be required to make a connection pre-payment when you order AUSTAR, or before the technician completes the install.
• An installation may need to be re-scheduled due to weather.
• You will receive a call up to 48 hours before the installation to confirm your appointment.
• The technician will confirm that your AUSTAR TV and remote is working before he leaves your home.
• The technician will also confirm that you have received your AUSTAR Welcome Kit.
• You will be asked to sign the work order to acknowledge the installation is complete.

Those who live in a block of units please click here. If you live in a residential estate utilising fibre technology please click here to find out more information on getting AUSTAR installed.

AUSTAR has a range of Television solutions for your development, ranging from SMATV Systems for Multi Dwelling Units (MDU's) to AUSTAR's ClearSky solution for Multi Residential Estates (MRE's).

If you are a Builder or Developer, please click on this link to find out more about AUSTAR'S processes and installation guidelines for your Development.